Refund and Returns Policy

Last updated: October 30, 2026

We want you to be happy with every packet of seeds and every plant you buy from Lithops Plant (operated by Galactic Gateway LLC). If something is not right, this policy explains exactly what you can return, how to do it, and when you will get your money back.

1. Do We Accept Returns?

Yes. We accept returns within 30 days from the date your order is delivered (as shown by the carrier’s tracking). This policy applies to every product in our store, unless an exception is listed in Section 6.

  • Seeds: the seed packet must be unopened and in its original packaging.
  • Non-living items (pots, tools, accessories): unused and in original packaging.
  • Live plants: because they are perishable, live plants cannot be sent back for change-of-mind returns. Instead they are covered by our 30-Day Alive & Thrive Guarantee (Section 4).

2. Problems With Your Order – We Fix These for Free

Situation What to do What we do
Order never arrived Contact us if your order has not arrived within 7 business days after the estimated delivery date. We open a carrier claim and send a free replacement or a full refund – your choice.
Item arrived damaged Contact us within 7 days of delivery with your order number and a photo of the item and the box. Free replacement or full refund. You do not need to send the damaged item back.
Wrong item received Contact us within 30 days of delivery with your order number and a photo of what you received. We ship the correct item for free or refund you in full. We cover all shipping costs.

3. How to Start a Return

You can start a return in any of these ways:

Step by step:

  1. Send us your order number, the item(s) you want to return and the reason. Photos help us resolve issues faster.
  2. We reply within 1 business day with a return approval and the return address.
  3. Ship the item back using a trackable shipping method and send us the tracking number.
  4. When the return arrives, we inspect it within 2 business days and email you to confirm your refund.

Please do not send items back without contacting us first, so we can make sure your return is processed quickly.

4. 30-Day Alive & Thrive Guarantee (Live Plants)

If a live plant arrives in poor health, or fails to thrive within 30 days of delivery despite being cared for according to the care instructions, contact us with your order number and photos of the plant. We will send a one-time free replacement, or a full refund if the plant is no longer available. Please note that natural dormancy, minor leaf loss and small size differences are normal and are not considered damage.

5. Seed Germination

Germination depends on growing conditions such as soil, temperature, light and watering, so it cannot be guaranteed. If your seeds do not germinate after following the sowing instructions, contact us within 30 days of delivery with photos of your planting. We will review your case and send a free replacement packet when appropriate.

6. Items That Cannot Be Returned

  • Opened seed packets (except in the situations listed in Sections 2 and 5)
  • Live plants for change-of-mind reasons (covered by the Alive & Thrive Guarantee instead)
  • Items returned more than 30 days after delivery

7. Refunds

  • Refund method: refunds are always issued to your original payment method (credit/debit card or PayPal). We do not force store credit.
  • Refund timing: we issue the refund within 2 business days after we receive and inspect your return (or immediately after approving a claim for a damaged, missing or wrong item). Your bank or PayPal usually posts the refund within 5–10 business days.
  • Shipping cost: standard shipping is free on all orders, so there is no original shipping charge to deduct.
  • Restocking fee: we do not charge any restocking fee.

8. Return Shipping Costs

For change-of-mind returns, the customer pays the cost of shipping the item back to us. If the return is because of our mistake (damaged, defective or wrong item), we cover all return shipping costs or you do not need to return the item at all.

9. Exchanges

If you would like a different item, start a return for the original item and place a new order for the item you want. This is the fastest way to get the replacement to you.

10. Order Cancellations

You can cancel your order free of charge before it ships – simply contact us as soon as possible (ideally within 2 hours of ordering). Cancelled orders are refunded in full to the original payment method. Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

11. Contact Us

Galactic Gateway LLC (Lithops Plant)
1012 Monroe Ave, Kansas City, MO 64127, United States
Email: [email protected]
Phone: +1 786 634 1510
Business hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)
Response time: within 1 business day