Last updated: October 30, 2026

Thank you for shopping with Lithops Plant (lithopsplant.com), operated by Galactic Gateway LLC, 1012 Monroe Ave, Kansas City, MO 64127, United States. This page explains where we ship, how much shipping costs, and how long it takes for your order to arrive.

1. Shipping Destinations

We currently ship only within the United States – all 50 states and Washington, D.C. We do not ship internationally, and we do not ship to U.S. territories (such as Puerto Rico, Guam or the U.S. Virgin Islands) at this time.

Some live plants cannot be shipped to certain states because of state or USDA agricultural regulations. If an item in your order cannot legally be shipped to your address, we will contact you and refund that item in full to your original payment method.

2. Shipping Cost

Standard shipping is FREE on every order within the United States, with no minimum purchase. The shipping cost shown at checkout is $0.00, and there are no hidden handling fees or surcharges added after you place your order.

Shipping method	Destination	Cost	Handling time	Transit time
Standard Shipping (USPS or UPS)	All 50 U.S. states & Washington, D.C.	Free	1–3 business days	3–7 business days

3. Handling Time (Order Processing)

All orders are processed and packed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

4. Transit Time (Delivery)

After your order leaves us, delivery takes 3–7 business days with USPS or UPS. The carrier is chosen based on the size and weight of your package. In total, most orders arrive within 4–10 business days from the date of purchase.

Delivery times are estimates provided by the carriers. Severe weather, carrier delays or peak holiday periods can occasionally add extra time. For live plants, we may hold a shipment for a few days during extreme heat or freezing temperatures to protect the plant – we will email you if this happens.

5. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email with your tracking number and a link to the carrier’s tracking page (USPS or UPS). You can also see your order status at any time by logging in to My Account. If you have not received a tracking email within 3 business days of placing your order, please contact us.

6. Lost, Delayed or Incomplete Orders

• Not delivered: If your package has not arrived within 7 business days after the end of the estimated delivery window, or tracking shows no movement for 5 business days, contact us. We will open a claim with the carrier and send a free replacement or issue a full refund.
• Marked delivered but not received: Please check with neighbors and your local post office first, then contact us within 7 days of the delivery date so we can help.
• Missing items: If something is missing from your package, contact us within 7 days of delivery with your order number. We will ship the missing item at no cost.
• Damaged in transit: Send us a photo of the item and the box within 7 days of delivery. We will replace it or refund you in full – see our Refund and Returns Policy.

7. Address Accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 2 hours of placing your order and we will update it free of charge. We are not able to change the address after the order has shipped.

8. Taxes and Duties

Because we only ship within the United States, there are no customs duties or import fees. Applicable U.S. sales tax, if any, is calculated and shown at checkout before you pay.

9. Contact Us About Shipping

Galactic Gateway LLC (Lithops Plant)
1012 Monroe Ave, Kansas City, MO 64127, United States
Email: [email protected]
Phone: +1 786 634 1510
Business hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)
We reply to all messages within 1 business day.